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Terms and Conditions

Last Updated: 3/8/2024

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Welcome to Supporting You! These terms and conditions outline the rules and regulations for the use of Supporting You’s website and services.

By accessing this website and using our services, you agree to comply with and be bound by these terms and conditions. Do not continue to use Supporting You if you do not agree to all the terms and conditions stated on this page.

1. Definitions
Company: Refers to Supporting You, including its owners, directors, employees, and affiliates.
Services: Refers to all services provided by the Company, including support work, psychosocial recovery coaching, support coordination, online resources, and programs.
Website: Refers to Supporting You's website and all its subdomains.
User/You: Refers to the person or entity using the Website or Services.


2. Use of the Website

  • By accessing the Website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

  • You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website.

  • You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

  • You agree not to engage in any activity that could harm or disrupt the Website or Services, or infringe on the rights of others.

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3. Services
3.1. Support Work: We provide personalised support to individuals to enhance their quality of life and assist with daily activities.
3.2. Psychosocial Recovery Coaching: Our coaching services aim to support individuals in their mental health recovery journey, providing strategies and resources to achieve personal goals.
3.3. Support Coordination: We assist individuals in coordinating their support services, ensuring they have access to the necessary resources and providers.
3.4. Online Resources and Programs: We offer various online resources and programs designed to support personal development, mental health, and overall well-being.
3.5. By booking and using our services, you agree to adhere to the terms outlined in this document.
3.6. All services are provided “as is” and “as available.” We reserve the right to modify or discontinue any service without notice, and we will strive to inform users in advance wherever possible.

4. Payment and Refund Policy
Fees: Fees for our Services are outlined on our website. All payments must be made in full at the time of booking, unless otherwise agreed upon in writing.
Refunds: Refund policies vary by service and are detailed on our website. Refunds will be handled on a case-by-case basis. If you are not satisfied with our services, please contact us within 30 days to discuss your concerns.


5. Intellectual Property

  • Unless otherwise stated, Supporting You owns the intellectual property rights for all material on the Website. All intellectual property rights are reserved.

  • You may view and/or print pages from the Website for your own personal use subject to restrictions set in these terms and conditions. However, you are not allowed to share these documents with others.

  • You may not reproduce, distribute, or create derivative works from our content without prior written permission.
     

6. User Content

  • You grant Supporting You a non-exclusive, royalty-free, worldwide license to use, reproduce, adapt, publish, translate, and distribute any content you submit to the Website.

  • You warrant that all content submitted by you is your own and does not infringe on any third party's rights.

 

7. Limitation of Liability

To the fullest extent permitted by law, Supporting You shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use of or inability to use the Website or Services;

  • Any unauthorised access to or use of our servers and/or any personal information stored therein.


8. Indemnification
You agree to indemnify, defend, and hold harmless Supporting You from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your use of the Website or Services, violation of these terms, or infringement by you or any third party using your account of any intellectual property or other rights of any person or entity.

9. Termination
We reserve the right to terminate or suspend your access to our Services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users.

10. Privacy Policy
Our Privacy Policy, which sets out how we will use your information, can be found in our Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Western Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

12. Force Majeure
Supporting You is not liable for any failure or delay in performance due to causes beyond our control, including but not limited to natural disasters, strikes, or interruptions in internet service.

13. Changes to Terms and Conditions
We may update these terms and conditions from time to time. The most current version will be posted on our website. Your continued use of our Services constitutes acceptance of the updated Terms. It is your responsibility to review these terms regularly to ensure you are aware of any changes.

14. Dispute Resolution
Any disputes arising under or in connection with these terms shall be resolved through negotiation, mediation, or arbitration before proceeding to court.

15. Feedback and Support
We welcome feedback on our Services. Please contact us with your comments or questions via the contact details below.

16. Contact Information
If you have any questions about these Terms and Conditions, please contact us. 

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